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Terms & Conditions Terms & Conditions

Terms & Conditions

Terms & Conditions for using the Online Store

These terms and conditions govern your use of the Online Store. Please read these terms in full before you use the Online Store. If you do not accept these terms and conditions, please do not use Your continued use of this website confirms your acceptance of these terms.

We have separate pages describing the Online Store policies on Data Protection and Privacy:

1. Scope

The General Terms and Conditions (hereinafter referred to as "GTCs") apply to all orders placed via the Online Store (hereinafter referred to as "") and all contracts concluded (hereinafter referred to as "orders"). reserves the right to change the GTCs. The valid version of the GTCs at the time of placing the order shall apply. It may not be amended unilaterally for the relevant order.

2. Offers

Offers are made to customers who are either natural persons or legal entities domiciled in Switzerland. Deliveries may be made only to addresses in Switzerland.

Offers are valid for only as long as they appear on the online shop and/or while stocks last. may change its prices and product range at any time. The images used in advertising media, brochures, on the online shop, etc. as well as all information about the products themselves are for illustrative purposes only and are non-binding. Only the specific information displayed on the product packaging shall apply.

3. Pricing

Prices are displayed in Swiss francs and include value-added tax (VAT/ MWSt)

The prices stated on the online shop at the time of placing an order shall apply.

4. Ordering

The presentation of products on the online shop shall not constitute a legally binding proposal but rather a non-binding online catalog or non-binding invitation to customers to order a given product on the online shop. reserves the right to limit the delivery quantities of specific products and not to deliver orders involving exceptionally heavy or bulky products.

Placing an order shall constitute an offer to enter into a contract with

Any individual order is subject to a maximum value of CHF1,000-

Following placement of the order, the customer is issued with a confirmation by, documenting receipt of the order. Customers may cancel or add to their order only until order processing commences at one of our logistics centers. Additions to orders are calculated on the basis of the original order value. Any special offers and discounts applicable at the time of the addition are not taken into account. may reject an order, either in its entirety or in part, without stating the grounds. In such cases, will inform its customers accordingly and refund any payments already made. No other claims shall be accepted. In particular, undeliverable products will not be delivered at a later date. Temporarily unavailable products cannot be pre-ordered.

5. Conclusion of a contract

A contract shall be deemed to be concluded when the order is processed at a logistics center. Customers will receive an order confirmation by e-mail as soon as the relevant order is ready for dispatch.

6. Delivery

The customer's delivery address must be in Switzerland. Delivery will be made exclusively to the addresses of natural or legal persons. uses a third party logistics service provider for all deliveries.

It is not possible to set a precise delivery time for delivery of your order. Delays may occur especially on peak days with unusually high delivery volumes. Customers will not be entitled to claim damages or make any other claims in relation to this.

If the customer is not present at the delivery address at the time of delivery and has not given any special delivery instructions, the delivery will be left at the front door of the apartment/house or the reception/entrance of the company. If the customer's letterbox is part of a letterbox system, delivery staff will place an attempted notification in the customer's letterbox.

Customers will be responsible for delivered products, even if they have not been received in person by the customer.

The cost of delivery depends on the total value of the ordered products. The cost of delivery stated on the online shop and delivery cost guidelines apply. Delivery costs are listed separately in the shopping cart and on the invoice.

7. Warranty guarantees the quality and shelf-life of its products. Non-refrigerated food products and dry goods must be stored in a cool, dry place.

If you as a customer comply with these storage conditions, guarantees that ordered products will meet the relevant standards until the relevant best-before date, though for no longer than two (2) years from the date of delivery. A statutory period of two (2) years from the delivery date applies for products that do not bear a best-before date. In particular, the terms of the Returns, Refunds and Exchanges policy described here shall apply. can fulfill its guarantee through either partial or complete replacement by an equivalent product, a reduction in price or by issuing a credit note up to the sales price applicable at the time of the order.

Customers do not have a general right to return fault-free products that are delivered properly. Warranty claims are explicitly excluded for products whose intrinsic quality (for instance, their taste quality) does not meet the customer's expectations or for products ordered by mistake.

8. Complaints

Should delivered products exhibit clear damage to their packaging or contents, the customer must immediately complain to the delivery staff and refuse acceptance thereof. Any transport-related damage must also be reported to immediately.

Customers are also obliged to check ordered products immediately upon delivery and store them correctly. Any defects to or deviations from an order must be reported to on the day of delivery (contact links below). Thereafter, customers may only claim for hidden defects that must be reported to the immediately upon discovery. The terms of the Returns, Refunds and Exchanges policy described here shall apply. reserves the right to request proof of defects.

9. Payment

Payments must be made in Swiss francs.

Customers may pay using any of the credit cards accepted by our payment processor (Visa, Mastercard, American Express). When paying by credit card or debit card, the amount is charged after the order has been processed through the site.

In the event of a failed payment, will be entitled to charge dunning fees and late-payment interest. All expenses incurred in connection with the recovery and collection of failed payments shall be borne by the customer. Should reminders fail to secure payment, will be entitled to commission a debt-collection agency to recover the invoiced amounts. This debt-collection agency will assert the claims for the outstanding amounts in its own name and may charge additional processing fees and late-payment interest from the due date.

If a customer is entitled to a refund or other or credit, the relevant amount is credited to the relevant customer account and can be used for purchases at

10. Applicable law and jurisdiction

All legal relationships between and the customer are subject to the substantive law of Switzerland to the exclusion of conflict-of-law provisions and the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention).

The place of jurisdiction for natural persons is Zurich, Switzerland or the customer's domicile. The exclusive place of jurisdiction for legal entities shall be Zurich, Switzerland.

11. Contact / customer care service

If you have any questions about the Terms and Conditions, you can contact us: