For every online order, customers need to provide the correct billing address as these details are verified during the payment process. However, an alternative delivery address can be used.
Orders can be sent to any delivery address in Switzerland.
Delivery fees and related delivery information can be found on our Delivery Information page.
- You can find allergen information for each of our products in the 'ingredients and allergens' section of the product page.Please note that all of our food products are prepared in an environment that handles allergens, therefore we cannot guarantee our foods are free from cross contamination.
- If an item in your order has been damaged in transit, please email the Customer Service team as soon as possible with the order number and please also send a photo of the damaged item to [email protected]If an item is missing from an order, check your order confirmation email or review your order in your online account. If we are not able to fulfill all or part of your order, we will advise you about this in an Order Update email and you will not be charged for any item we are unable to send you. If you paid using a credit or debit card you will not be charged for the item(s) that could not be sent and any shadow charge relating to the order will drop off your account in 5 to 7 days.